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Please read the Vued Terms and Conditions and Privacy Policy

Vued Digital Displays

Vued Ltd Terms and Conditions

Statutory Rights

Nothing in these terms is intended to affect your statutory rights.

Format of the Contract

These terms and conditions of sale apply to all products and services supplied by Vued Ltd, Business & Technology Centre, Shire Hill, Saffron Walden, Essex, CB11 3AQ, (the Supplier).

No contract exists between you and the Supplier for the sale of any products or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract existing between us.

An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

The contract is subject to your right of cancellation (see below).

Terms and conditions may change at any time. You will be asked to read and accept the terms and conditions for each time you place an order.

Missing Items

Customers have five working days to report any missing items from their order.

Returns & Refunds

Vued Ltd have a 14-day money back guarantee.

If you are unhappy with your purchase for any reason, you can return the product in its original condition within 14 days of the date the product was received.

For products that are returned which are not faulty, we will issue a full refund for the price of the product only, with in 14days of receipt.

All returns for credit/refund must have prior approval from Vued Ltd and any items returned without such approval may be returned to the sender at their own cost.

If you are returning a product that is damaged or faulty, or is due to an administration error on our part we will refund the reasonable cost of returning the product.

Returned items must be sent via recorded delivery.

We will not refund for lost goods if not returned by recorded delivery.

We only offer a replacement for products that are faulty, damaged or if the wrong items have been supplied.

Replacement products will only be dispatched after receipt of the faulty, damaged or wrong item has been returned, and confirmed as being damaged faulty or the wrong product.

We will not refund or exchange the item if:

  • The product has been tampered with or damaged.
  • The products were specially ordered for you.

The Distance Selling Regulations 2000 state that you are entitled to cancel your order within 7 days after the day of delivery, however, Vued Ltd offer a 14-day cooling-off period.

We aim to process all replacements or refunds within 30 days.


Vued Ltd (the Seller) provides the following warranties on its products:-

A standard 12 month warranty covering hardware failure, but excluding accidental or physical damage, misuse, alterations or repair without the sellers consent.

The Buyer shall contact the Seller to obtain authority for service under warranty.

The goods must then be re packaged in the original packaging, or  carefully and sufficiently packaged to avoid further damage during transit and returned to the Seller, carriage paid for by the buyer, and at the buyers risk.

The Seller will at its option repair or replace the goods and return carriage paid to the Buyer.

Any onsite service requested by the Buyer is chargeable unless an on-site service contract is in place.

The Seller shall be under no liability if the total price of the goods has not been paid by the due date for payment.

An extended warranty for years two and three is available on request.

Faulty Goods

We aim to replace faulty products if they are deemed to be faulty within 28 days of purchase. We must be notified of any fault within 28 days of purchase. Proof of purchase must be provided when returning faulty goods.

Customer Services

If you wish to return a product or item, then please contact customer services on 0844 892 1005 or email to and advise the Invoice Number, Purchase date, Product Details and reason for return.


Any discrepancies in delivery must be notified in writing within seven days of the delivery date.


We welcome orders and enquiries by post, phone and email. Please do not provide credit card details by email as this is not secure.

Vued Ltd agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supersede any terms and conditions on any purchase order or document that you submit to Vued Ltd. These terms and conditions supersede and take precedence over any previous terms and conditions.

All goods remain the property of Vued Ltd until full and final payment has been received.


Vued Ltd shall not under any circumstances be liable for any consequential or indirect damages or losses however caused.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England & Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England.

Vued Ltd Privacy Policy

This privacy policy sets out how Vued Ltd uses and protects any information that you give Vued when you use this website. Vued Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vued Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th May 2008.

What we collect

We may collect the following information:

  • name, and job title
  • contact information including email address
  • business information such as address and type of industry
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our specific usage of cookies is outlined below:

Cookie Name Purpose Further Information
ASP .NET Session Cookie ASP.NET_SessionId

This cookie is used to indicate the start of a visitor session.

It will expire once the session has ended e.g. the visitor closes their web browser.

No personal data is obtained or stored.

Google Analytics _utma

Google analytics cookies are used in order to collect information about how visitors use our website.

All data collected via this cookie is anonymous and is not user specific.

Information includes the number of visitors to the site, where the visitors have come from and which pages they have viewed.

This information is important as it helps us to improve the performance of our website and monitor our visitor levels.

The _utma and _utmb cookies expire after a maximum period of 2 years, unless cookies are cleared before this date.

The _utmc cookie is no longer set and the _utmz cookie expires after 6 months, or less if cookies are cleared prior to this date.

Google Analytics

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Vued Ltd, The Technology & Business Centre, Shire Hill Saffron Walden, Essex, CB11 3AQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Transaction security

Secure online payments and credit card transactions are conducted via the Payment Service Provider, Sage Pay.

All transaction information passed between this site and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Vued servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that none of your card details passed through this site to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

Employee access

No individuals within Vued or Sage Pay are able to decrypt transaction information or cardholder data. Sage Pay systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from Vued and Sage Pay employees because our systems never display the full card numbers, even on administration screens.

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