Vued Ltd Terms and Conditions
Statutory Rights
Nothing in these terms is intended to affect your statutory rights.
Format of the Contract
These terms and conditions of sale apply to all products and services supplied by
Vued Ltd, Business & Technology Centre, Shire Hill, Saffron Walden, Essex, CB11
3AQ, (the Supplier).
No contract exists between you and the Supplier for the sale of any products or
services until the Supplier has received and accepted your order and the Supplier
has received payment in full (in cleared funds). Once the Supplier does so, there
is a binding legal contract existing between us.
An acknowledgement of your order will be sent to you via e-mail when you place your
order, but acceptance of your offer to buy the goods will not take place until after
your payment is taken and you receive your acceptance e-mail. It is at this point
that a binding legal contract is created and any contract is subject to these Terms
and Conditions.
The contract is subject to your right of cancellation (see below).
Terms and conditions may change at any time. You will be asked to read and accept
the terms and conditions for each time you place an order.
Missing Items
Customers have five working days to report any missing items from their order.
Returns & Refunds
Vued Ltd have a 14-day money back guarantee.
If you are unhappy with your purchase for any reason, you can return the product
in its original condition within 14 days of the date the product was received.
For products that are returned which are not faulty, we will issue a full refund
for the price of the product only, with in 14days of receipt.
All returns for credit/refund must have prior approval from Vued Ltd and any items
returned without such approval may be returned to the sender at their own cost.
If you are returning a product that is damaged or faulty, or is due to an administration
error on our part we will refund the reasonable cost of returning the product.
Returned items must be sent via recorded delivery.
We will not refund for lost goods if not returned by recorded delivery.
We only offer a replacement for products that are faulty, damaged or if the wrong
items have been supplied.
Replacement products will only be dispatched after receipt of the faulty, damaged
or wrong item has been returned, and confirmed as being damaged faulty or the wrong
product.
We will not refund or exchange the item if:
- The product has been tampered with or damaged.
- The products were specially ordered for you.
The Distance Selling Regulations 2000 state that you are entitled to cancel your
order within 7 days after the day of delivery, however, Vued Ltd offer a 14-day
cooling-off period.
We aim to process all replacements or refunds within 30 days.
Faulty Goods
We aim to replace faulty products if they are deemed to be faulty within 28 days
of purchase. We must be notified of any fault within 28 days of purchase. Proof
of purchase must be provided when returning faulty goods.
Customer Services
If you wish to return a product or item, then please contact customer services on
0844 892 1005 or e mail to info@vued.com and advise the Invoice Number, Purchase
date, Product Details and reason for return.
Guarantees
All equipment supplied is covered by a 12 month warranty.
Delivery
Any discrepancies in delivery must be notified in writing within seven days of the
delivery date.
Credit Card Security
We know of no documented cases of credit card fraud using our system over the internet.
Any attempts to use credit cards fraudulently will be handed straight to the police
in the region where the fraud originated. We are committed to our fight against
fraud and will prosecute every case to the full extent of the law. All orders placed
must pass a series of strict security checks before being dispatched and we trust
that our genuine customers will understand the reasons for this.
Vued Ltd agrees to supply and you agree to purchase goods subject to these terms
and conditions, which shall supersede any terms and conditions on any purchase order
or document that you submit to Vued Ltd. These terms and conditions supersede and
take precedence over any previous terms and conditions.
All goods remain the property of Vued Ltd until full and final payment has been
received.
Ordering
We welcome orders and enquiries by post, phone, email and on-line. If you do not
feel comfortable providing credit card details on-line then simply print out your
order at the checkout and submit it using your preferred method. Please do not provide
credit card details by email as this is not secure.
Liability
Vued Ltd shall not under any circumstances be liable for any consequential or indirect
damages or losses however caused.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with
the laws of England & Wales and each party agrees to submit to the exclusive jurisdiction
of the courts of England.
Vued Ltd Privacy Policy
This privacy policy sets out how Vued Ltd uses and protects any information that
you give Vued when you use this website. Vued Ltd is committed to ensuring that
your privacy is protected. Should we ask you to provide certain information by which
you can be identified when using this website, then you can be assured that it will
only be used in accordance with this privacy statement. Vued Ltd may change this
policy from time to time by updating this page. You should check this page from
time to time to ensure that you are happy with any changes. This policy is effective
from 12th May 2008.
What we collect
We may collect the following information:
- name, and job title
- contact information including email address
- business information such as address and type of industry
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or
other information which we think you may find interesting using the email address
which you have provided.
From time to time, we may also use your information to contact you for market research
purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard
drive. Once you agree, the file is added and the cookie helps analyse web traffic
or lets you know when you visit a particular site. Cookies allow web applications
to respond to you as an individual. The web application can tailor its operations
to your needs, likes and dislikes by gathering and remembering information about
your preferences.
We use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor it
to customer needs. We only use this information for statistical analysis purposes
and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor
which pages you find useful and which you do not. A cookie in no way gives us access
to your computer or any information about you, other than the data you choose to
share with us. You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest
easily. However, once you have used these links to leave our site, you should note
that we do not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the
website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in
the following ways: Whenever you are asked to fill in a form on the website, look
for the box that you can click to indicate that you do not want the information
to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us at info@vued.com
We will not sell, distribute or lease your personal information to third parties
unless we have your permission or are required by law to do so. We may use your
personal information to send you promotional information about third parties which
we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the
Data Protection Act 1998. A small fee will be payable. If you would like a copy
of the information held on you please write to Vued Ltd, The Technology & Business
Centre, Shire Hill Saffron Walden, Essex, CB11 3AQ..
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will promptly
correct any information found to be incorrect.
Transaction security
Secure online payments and credit card transactions are conducted via the Payment
Service Provider, Sage Pay.
All transaction information passed between this site and the Sage Pay VSP Systems
is encrypted using 128-bit SSL certificates. No cardholder information is ever passed
unencrypted and any messages sent to Vued servers from Sage Pay are signed using
MD5 hashing to prevent tampering. You can be completely secure in the knowledge
that none of your card details passed through this site to the Sage Pay servers
can be examined, used or modified by any third parties attempting to gain access
to sensitive information.
Encryption and Data Storage
Once on the Sage Pay systems, all sensitive data is secured using the same internationally
recognised 256-bit encryption standards used by, among others, the US Government.
The encryption keys are held on state-of-the-art, tamper proof systems in the same
family as those used to secure VeriSign's Global Root certificate, making them all
but impossible to extract. The data held is extremely secure and Sage Pay are regularly
audited by the banks and banking authorities to ensure it remains so.
Employee access
No individuals within Vued or Sage Pay are able to decrypt transaction information
or cardholder data. Sage Pay systems only allow access to their most senior staff
and only in extenuating circumstances (such as investigations of Card Fraud by the
Police). Your card information is secure even from Vued and Sage Pay employees because
our systems never display the full card numbers, even on administration screens.